Live Chat Software is one of the reliable and affordable solution for business organization to have online interaction between customer care agents and website visitors in real time. Web chat utility facilitates website customer care executives to engage in chat with all the visitors by delivering full-featured text chatting. Easy to use chatting software is helpful for providing online guidance and help desk support to website visitors in solving their products or service related queries. Award-winning live chat support utility helps in solving the problems faster by online guidance and support in the real world environment that increases the sales and support quality with your clients. Highly interactive wizard has professional functionality with do-it-yourself feature and no technical knowledge is required to operate the program.
Rich featured utility provides 24 hours live assistance to any number of clients simultaneously from anywhere around the world. Highly interactive program provides improved end-user satisfaction through timely and accurate problem resolution by delivering cost effective and reliable text based chatting. Software offers great relief from emailing and expensive telephonic calls and increases business productivity.
Benefits of Live Chat Software:
Keep your customer satisfied
Provides live-assistance to online customers and easily resolves customer`s queries in the timely manner. Software increases customer loyalty through instant and effective problem solving.
No hidden cost or any additional monthly charges
Software does not have any hidden cost or monthly charges. Just purchase Live chat utility for first time and use it lifelong.
No more emailing or costly phone calls
Wizard provides online help support to customers/website visitors and best solution from emailing and expensive phone calls which waste lot of time and money.
Increase business productivity
Software provides better service to customers that easily automate business performance and productivity.
Reduce service cost and support
Utility helps in improving financial performance of the organizations by efficiently reducing service cost and support.
Major features of Live Chat Software:
Live Chat Support
Provide real-time live chat interaction between customer care agents and website visitors.
Multiple Chat Facility
Allows online help support to multiple visitors and customers at a time.
Canned Messages
Sends quick response to customers by using Canned messaging feature.
Multi-departments
Administrator can create any number of departments as needed.
Operator to Operator Chat
Easily transfer chat from one operator to another during ongoing chat sessions.
Chat History
Display chat history details with date and time.
Visitor Details
Shows the entire visitor`s profile including Name, IP address, Operator name, Email address and other information.
Chat Transcript
Facility to send chat history details, at visitor`s email ID, using chat transcript feature.
Offline Messaging
Visitor can send offline messages when the operator is not available.
Push Web URLs
Send pre-defined website URLs to assists the online visitors.
Alert Notification
Facilitate sound alerts and visual notification at new chat request.
Operator Status
Show online/offline status of customer care executives.
Typing Notification
Shows preview of message typed by customer before he/she sends it.